Returns

Home / Returns

Shipping Policy – SCCY’s shipping policy is compliant with all federal and state laws. SCCY only sells to Federal Firearms Licensees.

SCCY Firearms does allow walk-ins for service. We follow CDC guidelines and require everyone entering the building to wear a face mask. Customers who wish to ship firearms to SCCY for service must obtain an RMA form from Customer Service. Please see below for contact information. 
 
service@sccy.com
(386) 322-6336
(866) 729 7599

Dealer Returns
Please provide a copy of your FFL. We will not ship the firearm back without this. For liability reasons, pistols cannot be shipped back to businesses that do not have an FFL. Wherever the firearm was shipped from is where it will be shipped back to—no exceptions.

Customer Returns
If possible, please ship entire firearm, otherwise we cannot guarantee it will be in working order when it is returned. If possible, please include both magazines, in original box. Turnaround time is approximately two weeks from date of receipt (subject to change without notice).
 
** If you are returning a Red Dot (RD) pistol, please remove the red dot optic prior to shipping. DO NOT send red dot optic back to SCCY with the firearm. SCCY does not warranty the red dot optic and is not responsible for any damage that occurs during shipping.

SCCY seeks excellence in every product it produces, but when issues do arise, we want to provide best-in-class customer support.
Please provide the following information when sending in your pistol for service:

– Customer Name
– Contact Telephone Number
– Return Shipping Address (firearms cannot be returned to a PO Box)
– E-Mail Address
– Serial Number of Firearm
– Model Number of Firearm
– List of Requested Services

Shipping Address
Attn: Service Department
SCCY 1800 Concept Court
Daytona Beach, FL 32114

*Customer is responsible for inbound shipping charges.

Note: Firearms must be unloaded. Ammunition must not be shipped with firearm. Pack firearm securely. DO NOT ship red dot optic to SCCY with the firearm.

Firearms may be shipped from a licensed firearms dealer or via UPS or FEDEX. When using UPS or FEDEX, firearms must be taken to a distribution center. “Stores” do not normally handle firearms.

If there are any questions regarding your return please reach out to our service department:
Service@sccy.com
(386) 322-6336
(866) 729 7599

Screen Shot 2017-10-06 at 9.38.26 AM
RD Red Dot Warranty